If you have purchased a session credit from your therapist and booked it into the therapist's calendar, you may cancel the session outside of 48 hours before the upcoming session. You will then get the session credit back and can rebook the session in any other available appointment slot in the therapist's calendar. 

If there are less than 48 hours before your session is booked to start, you cannot cancel the session, and it will go ahead as planned using the session credit. This is an important policy that allows PlusGuidance therapists to manage their time effectively, prepare for your session, and ensure a quality service is delivered to all clients. If you know you can't attend a booked session, please notify your therapist as soon as you can. 

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